Refund policy
Marketbagek wants you to be satisfied with your purchase. If you need to return an item, request a refund, or exchange a product, please review the following policy and contact us through the appropriate channels.
Return Request Period
You may submit a return request within 30 calendar days of receiving your order. Please contact us within this period by email and provide your order number and reason for the return.
How to Request a Return
To request a return, please follow these steps:
- Contact us at [email protected].
- Provide your order number, product information, and reason for the return.
- Wait for our customer support team to respond and confirm the next steps.
- Send the item back according to the return instructions provided by our team.
Please do not send an item back without contacting our customer support team first, as this may affect the processing of your return.
Return Shipping Costs
If you return an item for personal reasons or because you have changed your mind, you are responsible for the return shipping costs.
If an item has a quality issue, does not match your order, or was damaged during shipping, please contact us with the relevant details. We will review the circumstances and assist according to the specific situation and responsibility involved.
Refund Processing
After the returned item has been received and inspected, eligible refund requests will be processed.
Refunds are generally initiated within 5–10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method.
The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
If you would like to exchange an item, please contact us by email with your order number, the original product details, and the item you would like instead. Exchange requests will be reviewed and handled according to the specific circumstances.
Restocking Fee
Marketbagek does not charge a restocking fee.
Reporting Product Issues
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and relevant photos so that we can review the situation and assist you.
Contact Us
For return, refund, or exchange requests, please contact us:
Email: [email protected]
Phone: +86 13800138000