FAQ
What products does Marketbagek offer?
Marketbagek focuses on bags and accessories, including compact wallets and long wallets.
What is the difference between compact wallets and long wallets?
Compact wallets generally have a smaller form that is convenient for everyday carrying, while long wallets offer a different format for organizing personal belongings. Please refer to each product page for specific dimensions, designs, and features.
How can I place an order?
You can browse products on our website, select the style you want, and follow the checkout instructions to provide your information and complete payment.
How can I confirm that my order was placed successfully?
After submitting your order, please check the contact information and order details you provided. If you have questions about order confirmation or order status, you can contact us by email.
How long does order processing take?
Orders generally require 1–3 business days for processing. Weekends and public holidays are not included in the processing time.
How long does shipping take?
The estimated shipping time after dispatch is 7–15 business days. The estimated total time from order processing to delivery is generally 8–18 business days. Actual delivery times may vary due to shipping arrangements or other circumstances beyond our control.
How are shipping fees calculated?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping. Orders below US$39.99 are subject to a standard shipping fee of US$12.99. The applicable fee will be displayed at checkout.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Address changes may not be possible once your order has entered processing or shipping.
What should I do if my item arrives damaged or is different from what I ordered?
Please contact us as soon as possible by email. Include your order number, a description of the issue, and relevant photos. We will review the situation and assist accordingly.
Can I return an item?
You may submit a return request within 30 calendar days of receiving your order. Please contact us by email first and follow the return instructions provided by our customer support team.
Who pays for return shipping?
For returns due to personal reasons or a change of mind, the customer is responsible for return shipping costs. If an item has a quality issue, was sent incorrectly, or was damaged during shipping, please contact us. We will review the circumstances and handle the matter according to the specific situation and responsibility involved.
How long do refunds take?
After the returned item has been received and inspected, eligible refunds are generally initiated within 5–10 business days and issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or financial institution.
Do you charge a restocking fee?
No. Marketbagek does not charge a restocking fee.
How can I contact customer support?
You can reach us through the following channels:
Email: [email protected]
Phone: +86 13800138000
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)